Help is on the way. SENIORx Patient Advocates helps patients and families answer questions, coordinate care and make sense of their healthcare options through:
Coordination and communication:
Identifying key concerns, issues or questions that families have with providers, insurance and care options
Accompanying patients to doctor appointments, and debriefing after appointments
Identifying resources and serving as a liaison to establish services and hold providers accountable
Helping during a healthcare crisis, major change in health or lifestyle due to surgery, illness or a move
Filing or fighting insurance claims, understanding coverage and explanation of benefits, reviewing annual changes to coverage
Insurance claims and coverage:
Filing or fighting insurance claims, understanding coverage and explanation of benefits, reviewing annual changes to coverage-Medicare, Medicaid, prescription, employer group or retiree, VA, long-term care policies.
Understanding complex coordination of benefits, situations with multiple insurance coverage insurers-Medicare, Medicaid, VA, supplements, employer, retiree, prescriptions, car/home insurance where an accident may have occurred and other payers are involved
Licensed insurance consultant expertise to guide through insurance process for patients and employers
Establishing or updating critical documents including durable power of attorney, advance directives, healthcare power of attorney or trusts
Annual health policy reviews for all health related policies-Medicare, Part D Prescription Drug, employer, retiree, long-term care, etc.
Understanding coverage benefits, and costs-New to Medicare, retirees, employed group policies, loss of coverage, changes in coverage, prescription and long-term care